Assessment Logic Breakdown
This page provides a transparent overview of the quiz structure, ensuring a fair and balanced assessment.
Balanced Persona Distribution
To ensure a fair assessment, each of the 7 personas is linked to exactly 8 choices out of the 56 total options.
Question & Persona Mapping
This table shows every question, choice, and the specific persona it contributes to.
| Question | Choice | Associated Persona |
|---|---|---|
| Q1: ER pressure: a family demands faster service for their father with severe pain. You are the staff member they reach. | Assign a staff liaison; give 10‑minute updates; arrange seating and water. | The Maestro |
| Verify triage priority yourself and personally chase the next step until seen. | The Superhero | |
| Keep triage order per policy; document the interaction; alert security/Patient Relations. | The Fail-Safe | |
| Start a pain fast‑track trial with a 15‑minute target and track data. | The Genius | |
| Q2: A caregiver asks to record video inside a procedure area. | Decline recording per consent/privacy; explain rules; offer a proper briefing; note the request. | The Compass |
| Acknowledge their worry; calmly explain why filming isn’t allowed; propose a timed update window. | The Diplomat | |
| Use the approved channel: involve Patient Relations, check consent, secure access lists. | The Fail-Safe | |
| Offer a hospital‑produced explainer video for future cases; coordinate with Comms. | The Genius | |
| Q3: You notice a process gap that adds 30 minutes to results on busy days. | Report transparently with data; reinforce the current standard until fixed. | The Compass |
| Stay late and rally colleagues to clear today’s backlog. | The Dynamo | |
| Own the fix: map steps, assign owners, set deadline, track to closure. | The Superhero | |
| Run a small test of change: trial barcode batching for 1 week; compare times. | The Genius | |
| Q4: A near‑miss was caught just in time on your shift. | Self‑report factually; complete the incident form; invite learning, not blame. | The Compass |
| Motivate the team to double‑check similar cases for the rest of the shift. | The Dynamo | |
| Hold a short no‑blame debrief; thank people; support anyone shaken. | The Maestro | |
| Secure logs/evidence; inform Risk per protocol; limit access appropriately. | The Fail-Safe | |
| Q5: A patient’s family is anxious and upset in the waiting area. | Stay with them and give frequent updates until the situation settles. | The Dynamo |
| Organize seating, tea, and child support; assign a friendly liaison. | The Maestro | |
| Use de‑escalation phrases; set respectful boundaries; apologize for the wait. | The Diplomat | |
| Pilot SMS updates and a waiting‑time screen for families. | The Genius | |
| Q6: Mandatory training is scheduled during Ramadan close to iftar. | Escalate that it conflicts with Ramadan guidance; request change; record the decision. | The Compass |
| Offer alternative micro‑sessions for different shifts and family needs. | The Maestro | |
| Survey attendees; pick a respectful time; provide prayer space and water. | The Diplomat | |
| Rebook room and trainer; update invites and LMS; confirm attendance. | The Superhero | |
| Q7: Key supplies are running low on the ward/clinic. | Mobilize colleagues to hand‑carry supplies from nearby units now; work overtime if needed. | The Dynamo |
| Inform units politely; agree fair sharing without blame; keep tone calm. | The Diplomat | |
| Lead root‑cause and restock plan today; assign owners; confirm by end of day. | The Superhero | |
| Follow approved procurement; verify vendor, receipts, and stock logs; avoid shortcuts. | The Fail-Safe | |
| Q8: The EMR is slow; backlog is building across departments. | Set up a help desk corner and empathic messages to reduce frustration. | The Maestro |
| Switch to the downtime workflow; distribute paper packs; ensure later upload. | The Superhero | |
| Pause risky workarounds; enforce login rules; notify IT with an incident number. | The Fail-Safe | |
| Prototype a 'lite' intake form for essentials; test and measure impact. | The Genius | |
| Q9: A junior colleague asks to share a case on WhatsApp to get quick advice. | Refuse and explain privacy rules; show principled alternatives; protect patient rights. | The Compass |
| Thank them for seeking help; respectfully explain risks; offer to assist properly. | The Diplomat | |
| Use the approved consult platform with masked data and consent; escalate breaches. | The Fail-Safe | |
| Set up a secure internal consult group with audit and education. | The Genius | |
| Q10: You have an idea to reduce radiology wait times. | Ensure fairness and transparency; publish criteria; avoid queue‑jumping. | The Compass |
| Volunteer a weekend 'rapid slots' drive and recruit support. | The Dynamo | |
| Lead a project with milestones, owners, and weekly reporting to closure. | The Superhero | |
| Pilot e‑triage rules; collect baseline vs pilot data; iterate. | The Genius | |
| Q11: End of shift: documentation and handover are still incomplete. | Finish documentation accurately even if it delays your exit; no shortcuts. | The Compass |
| Stay late and power through extra entries to help the team finish. | The Dynamo | |
| Coordinate with the incoming shift to share the remaining work fairly. | The Maestro | |
| Follow the handover checklist precisely and keep records confidential. | The Fail-Safe | |
| Q12: A visitor refuses to wear a mask in a high‑risk area. | Stand there yourself until compliance is achieved; keep insisting. | The Dynamo |
| Bring a colleague the visitor relates to; use family‑centred language. | The Maestro | |
| Politely explain rules, offer an alternative waiting area, and avoid escalation. | The Diplomat | |
| Install mask dispensers with sensors and update signage and alerts. | The Genius | |
| Q13: Disagreement with another department about discharge readiness. | Stick to criteria and documented facts; escalate with evidence; avoid bias. | The Compass |
| Invite a cross‑team huddle and keep the family informed together. | The Maestro | |
| Use courteous language, reflect their view, and seek a diplomatic win‑win. | The Diplomat | |
| Take ownership to resolve today: book joint review and finalize roles. | The Superhero | |
| Q14: A patient’s family offers an envelope as ‘thanks’. | Redirect gratitude: suggest a public commendation letter or official donation channel. | The Dynamo |
| Decline politely with gratitude; explain policy; preserve their dignity. | The Diplomat | |
| Log the incident in the gift registry and notify your manager. | The Superhero | |
| Involve Patient Relations; ensure transparency and no private acceptance. | The Fail-Safe |
Values & Behaviors Framework
This table outlines the full framework linking values, behaviors, personas, and their specific indicators.
| Value | Behavior | Associated Persona | Indicators |
|---|---|---|---|
| INTEGRITY | Act with Honesty | The Compass |
|
| PASSION & DEDICATION | Show Commitment | The Dynamo |
|
| FAMILY & PEOPLE-CENTRIC CULTURE | Foster Community | The Maestro |
|
| RESPECT | Show Dignity | The Diplomat |
|
| RESPONSIBILITY | Take Ownership | The Superhero |
|
| TRUST | Be Dependable | The Fail-Safe |
|
| EDUCATION & INNOVATION | Drive Improvement | The Genius |
|